With an emphasis on the skills needed to build external and internal relationships, our training tackles issues such as how people can exceed customer expectations, recognize the difference with internal customers, and leverage “best practices” to strengthen customer relationships. Organizations tell us the training brings measurable gains in improved service quality, better resolution of customer conflict, and increased customer satisfaction. This package will enable client facing employees to stay cool, on message, helpful, and positive in every circumstance.
What's Included:
4 Live Online virtual instructor-led courses (10 hours total training). Live Online courses scheduled regularly. Simply choose the date and time that’s most convenient for you.
Subscription Duration: 1 year access from date of purchase
Included Courses:
- Attitudes for Service (3 hour Live Online Workshop)
- Manage Customer Expectations (3 hour Live Online Workshop)
- Outstanding Customer Service (1 hour Live Online Webinar)
- Transforming Customer Complaints into Opportunities (3 hour Live Online Workshop)